If you're not happy, we're not happy.
Find answers on return and warranty questions below or submit your claim through the form below.
If you don't find what you're looking for, we're just a simple phone call or email away to help.
Q: What is the PDWarranty?
A: Portland Design Works guarantees our products for life against any defect in workmanship or materials. Ideally, our stuff would last forever but the urban cycling environment can be harsh. Please submit a warranty claim via the form below to start the process, or contact us with questions. We have your back. Sorry, we cannot process claims without the original item or purchase receipt and are unable to process items returned for warranty without prior notification.For our international riders, we ask that you please contact the retailer you purchased your PDW gear from for warranty support. If you placed an international order from ridepdw.com directly, contact us for assistance fixing your gear. We'll help you find a more local resource to assist in repairing the problem so you can get back to riding again quickly.
Q: My gear broke! How do get it fixed?
A: While we can't guarantee against theft or damage resulting from crashes, misuse and normal wear, we do offer reasonable repair services to get you and your PDW gear back on the road. If something breaks, please don’t throw it away! We would much rather fix something than see it get buried in a landfill. Contact us with any questions or submit a repair claim via the form below. Sorry, we cannot process claims without the original item or purchase receipt and are unable to process items returned for warranty without prior notification.
Q: I need to return my gear.
A: If you’re not completely satisfied with a product purchased on ridepdw.com, please let us know. You can return it in like-new condition and we will refund the purchase price less shipping costs. If the returned item does not include the original packaging it will be subject to a 25% restocking fee.
Warranty Request Form
Fill out my online form.