Shipping Information
ADDITIONAL SHIPPING INFO
Most orders are shipped out from our facility the next business day after the order is placed. PDW will not be held liable for any loss, damage, cost or expense related to any delay in shipment or delivery. If you receive a damaged or incorrect shipment, please contact us as soon as possible to resolve the issue. For damages/defect, we will require photo documentation to process claims.
SHIPPING RATES
Unfortunately, we are unable to offer free shipping for international orders and PDW is not responsible for customs fees, taxes, or duties incurred from imported goods.
To calculate shipping rates, please visit our shop and place all items you plan to purchase in your cart. Click the cart icon in the upper right of your screen to visit the cart page, where shipping options will be calculated after pressing the "continue to shipping" button at the bottom of the page.
INTERNATIONAL SHIPPING
The transit time for international shipments varies based on the point of export and the destination country or region. Allow for international deliveries to take between 9-24 days. Customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. PDW is not able to influence local delivery practices. The arrival times shown for International shipping indicate the amount of time it will take for your order to reach your recipient's local post office. The time it takes to get your order from the local post office to your recipient's address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements.
The customer assumes responsibility for any additional charges on rejected packages. PDW is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns are the responsibility of the customer.
International packages shipped using USPS cannot be tracked once they reach international customs, therefore PDW will not be held responsible for any lost or stolen packages.
ORDER TRACKING
When we ship your order, we will send you a confirmation email with a tracking number. Tracking numbers will take up to 24 hours to populate in the USPS computer system, so if the link is not yet active when you receive our email, please allow 24-48 hours for the system to update. Sometimes UPS and USPS don't scan packages at every step in the process, so please don't panic if it looks like your package is stuck somewhere, it probably just wasn't scanned. Here is a glossary of UPS tracking events and what they mean.
CHANGES TO ORDER OR SHIPPING ADDRESS
If you need to change your order or your shipping information, please email us immediately at info@ridepdw.com so we can update your order.
We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best.