Return information

Unused gear purchased directly from Portland Design Works (PDW) may be returned in original packaging up to 60 days from the date of purchase. The customer is responsible for shipping costs on returns that are not the result of a mistake on the part of PDW. All gear returned must be in new condition. It cannot have been assembled, installed, or used.

To initiate a return, please e-mail us at info@ridepdw.com and include your order number and reason for return.

If you purchased your PDW gear from a shop or online store other than ridepdw.com, please request returns or replacements from the business where you made the purchase. We cannot issue refunds or replacements to customers who have not purchased the gear directly from us at ridepdw.com.