PDW Warranty, Repairs, & Returns


If you're not happy, we're not happy. Portland Design Works guarantees our products for life against any defects in workmanship or materials. Ideally, our stuff would last forever but the urban cycling environment can be harsh. We have your back. Sorry, we cannot process claims without the original item or purchase receipt and are unable to process items returned for warranty without prior notification. Extra shipping charges will apply for international customers.  

For our international riders, we ask that you please contact the retailer you purchased your PDW gear from for warranty support. If you placed an international order from ridepdw.com directly, contact us for assistance fixing your gear. We'll help you find a more local resource to assist in repairing the problem so you can get back to riding again quickly.  

Warranty Form

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Questions about Warranty, Repairs, and Returns

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