FAQS AND MANUALS
Gear questions? You've come to the right place!
If you don't find what you're looking for, we're just a simple phone call or email away to help.
GENERAL
A: If you're not happy, we're not happy. Portland Design Works guarantees our products for life against any defect in workmanship or materials. Ideally, our stuff would last forever but the urban cycling environment can be harsh. Contact us with questions or to start a warranty claim here. We have your back. Sorry, we cannot process claims without the original item or purchase receipt and are unable to process items returned for warranty without prior notification. Extra shipping charges will apply for international customers.
A: While we can't guarantee against theft or damage resulting from crashes, misuse and normal wear, we do offer reasonable repair services to get you and your PDW gear back on the road. If something breaks, please don’t throw it away! We would much rather fix something than see it get buried in a landfill. Contact us with any questions or to start a repair claim. Sorry, we cannot process claims without the original item or purchase receipt and are unable to process items returned for warranty without prior notification. Extra shipping charges will apply for international customers.
A: Unused gear purchased directly from Portland Design Works (PDW) may be returned in original packaging up to 60 days from the date of purchase. The customer is responsible for shipping costs on returns that are not the result of a mistake on the part of PDW. All gear returned must be in new condition. It cannot have been assembled, installed, or used.
To initiate a return, please e-mail us at info@ridepdw.com and include your order number and reason for return.
If you purchased your PDW gear from a shop or online store other than ridepdw.com, please request returns or replacements from the business where you made the purchase. We cannot issue refunds or replacements to customers who have not purchased the gear directly from us at ridepdw.com.
A: Counterfeit bicycle accessories is big business and occasionally we find (or are alerted to) counterfeit PDW products floating around the web. Protect yourself by purchasing PDW gear from us directly or from an Independent Bicycle Dealer (your local bike shop). If you purchase PDW gear second hand, from an auction website or through some other online dealer, we cannot confirm product authenticity without a visual inspection. If you suspect you have a counterfeit product, we encourage you to try to return it to the dealer it was purchased from. Please contact us with any questions or to report a counterfeit product you found.
MANUALS
- Lars Rover Power 850 and City Rover Power 700 - Instruction manual (PDF)
- City Rover Headlights - Instruction manual (PDF)
- Pathfinder Headlight - Instruction Manual (PDF)
- Asteroid Headlight - Instruction manual (PDF)
- Asteroid Tail Light - Instruction manual (PDF)
- Danger Zone - Instruction manual (PDF)
- Gravity Tail Light - Instruction manual (PDF)
- Daybot/Io Tail Lights - Instruction manual (PDF)
- Mission Control Mount - Installation manual (PDF)
- Mission Control 2.0 Mount - Installation manual (PDF)
- Mission Control III Mount - Installation manual (PDF)
- Headlight Helmet Mount - Installation manual (PDF)
- Tail Light Rack Bracket - Installation manual (PDF)
- Cloud Cap CO2 Inflator - Instruction manual (PDF)
- Cloud Cap Gravel Pump - Instruction manual (PDF)
- Ninja Pump - Instruction manual (PDF)
- BARkeep Inflator - Instruction manual (PDF)
- Shiny Object - Instruction manual (PDF)
- Tiny Object - Instruction manual (PDF)
- Fatty Object - Instruction manual (PDF)
- It's a CO2 Inflator - Instruction manual (PDF)
- Full Metal Fenders - 700 x 30 size installation manual (PDF)
- Full Metal Fenders - 700 x 45 installation manual (PDF)
- Full Metal Fenders - 700 x 37 installation manual (PDF)
- Full Metal Fenders - 650 x 55 installation manual (PDF)
- Poncho Fenders - Road size installation manual (PDF)
- Poncho Fenders - City size installation manual (PDF)
- Sodapop Fenders - Installation manual (PDF)
- Origami Fender - Front fender installation manual (PDF)
- Origami Fender - Rear fender installation manual (PDF)
- Mud Shovel 6.5 - Front fender installation manual (PDF)
- Mud Shovel 6.5 - Rear fender installation manual (PDF)